Returns & Exchanges
  • All orders are final sale, we don't accept any types of EXCHANGE,RETURN, OR REFUND.
  • Unless you received un-perfection items, Please contact us, be ready to show us evidence to support customer service.
30 Days Warranty 
We want you to be happy with your purchase, and we understand things may happen to your items. That's why we are happy to offer a 30-day warranty on items except any discounted or sale items. please be ready to show us evidence if you received un-perfection items.

Please check all your details at checkout. We do not alter shipping addresses. If your package has been returned to us we are happy to resend it back to you, you will be responsible for the additional shipping fee. 

Duties & Taxes
International customers may have to pay duties on taxes based on their country. It's the buyers responsibility to pay these fees. Every country is different and the cost will differ based on your countries policies for international shipments. 

Lost Packages
Once your package is handed over to the courier we are not responsible for any shipping delays or packages that are lost or stole. 

 Order Cancellations

All orders placed are final. 

Order Modifications
If your order has not yet been processed, we can modify your order.  Please email us for order modifications by clicking Here
If your order has already been processed we cannot modify your order. 

Where is my package?
After your order has been shipped you will receive a shipping confirmation email with your tracking number. Please note that we cannot provide you with any additional information than what your tracking shows.

Please help yourself to Track your order on our website

By Purchasing from The Ainuua Jewels, you accept and agree these terms and service Feel free to contact us