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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ainuua.com. If your return is accepted, we will send you instructions on where to send your package. The customer is responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted. Please keep a tracking number when sending out your package as proof. The Ainuua is not responsible for lost return packages and it is the customer's responsibility to locate the package with the mail carrier if the package gets lost.

You can always contact us for any return questions at support@ainuua.com.


Damages and issues

Please inspect your order upon receiving it and contact us within 7 days if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Proper photo and video evidence must be provided.

NOTE: Natural oxidization of the jewelry, stripping of color due to metal-to-skin oil reactions or ph levels, and water damage are not considered defective and will not be eligible for a return. 


Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on sale items or gift cards.


Exchanges
The Ainuua does not offer direct exchanges. If you would like to exchange your item for a different size or item, we will issue you store credit once your return is received and processed. Once processed, a store credit can then be used to place a new order for a different size or item. 


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ainuua.com.