DELIVERY AND RETURN
DO YOU SHIP WORLDWIDE & HOW MUCH DOES SHIPPING COST?
Our company ships worldwide. Our shipping options include international and domestic shipping with tracking. Shipping rates are determined by where you are ordering from.
WHAT ARE YOUR SHIPPING AND PROCESSING TIMES?
Standard Shipping Times:
USA and Canada: 8-18 days
Australia, NZ & Oceania: 8-18 days
Europe & UK: 8-18 days
Latin America: 15-30 days
Other countries: 11-45 days
Processing Times:
It sometimes takes 2-5 days for orders to be processed after placing them before they can be shipped out.
Our operating:
From Monday to Friday Only. The processing time is not included Saturday and Sunday.
WHERE CAN I FIND MY TRACKING NUMBER?
You should receive an email notification from us providing you with a tracking number when your items are shipped.
You don't have to worry if you haven't received a tracking number or if it doesn't work. Send us an email and we'll fix it!
Send us an email at support@ainuua.com if you need more detailed information.
UNEXPECTED DELAYS
It is possible that the delivery will take longer than the shipping times stated herein in certain instances. Contact us if your package is taking longer than usual to arrive, and we will do our best to resolve any issues we are able to control.
CUSTOMS CHARGES
There may be additional tax and/or customs charges when an order arrives at your location. We will not pay all additional taxes and customs charges.The customer Must provide a Valid Address and Contact
Customers have to take responsibility if fill in an invalid address or contact number. We will not pay additional shipping charges for resending items to your location. If the item was been destroy due invalid address, buyer have to pay for item..REQUEST RETURN CHARGES
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged, and in original package.
3. Return shipping fee is paid by buyer.